Frequently Asked Questions

Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then do write to us at or call us on 9899099172 between 9:30 am & 8 pm on all days including Sunday to get our immediate help.

What makes Barosi Farm milk special ?
How many variants of milk do we have ?
Where is Barosi Farm ?
What type of cattle does Barosi Farm breed ?
How many cows do Barosi Farm currently own ?
Do you breed the cows on your farm ?
Do you give hormone injections to the Cows ?
How is the milk packed ?
Do I have to return the glass bottles/Jute bags ?
What if the glass bottle breaks ?
Will I be charged for broken bottles ?
When is the milk delivered?
Who makes the deliveries ?
How does the delivery happen ?
How do I pay ?
When does the milk supply start ?
What if there is a price revision ?
Can I pause or temporarily opt out of the milk delivery ?
Can I ask for more/ less milk for a few days ?
Can I change/add/stop a milk variant ?
How would temporarily changing the milk quantity or milk variant affect the duration of my subscription ?
Can I divert my milk delivery to a relative or friend ?
How long is the subscription valid ?
Do you deliver in half-litre packaging?
Can my neighbor pick up milk on my behalf ?
What is the delivery schedule on holidays ?
Are there any additional charges beyond the subscription rate?
How do I get in contact in case I need to ?
What is the difference between hand delivery, door-bell and door-step delivery? Hand Delivery:
Door-step Delivery:
Door-bell Delivery:
How do I register?
Are there any charges for registration?
Do I have to necessarily register on Barosi?
Can I have multiple registrations?
Can I add more than one delivery address in an account?
Can I have multiple accounts with same mobile number and email id?
Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?
What is My Account?
How do I reset my password?
What are credit notes & where can I see my credit notes?
Are there any other charges or taxes in addition to the price shown? Is GST added to the invoice?
Is it safe to use my credit/ debit card on Barosi?
If I pay by credit card how do I get the amount back for items not delivered?
When will I receive my order?
How will the delivery be done?
How do I change the delivery info (address to which I want products delivered)?
How much are the delivery charges?
Do you deliver in my area?
Do you do same day delivery?
ls same day delivery provided you place your order before 12 noon on the day you want delivery.
What are delivery slots?
How do I add or remove products after placing my order?
Is it possible to order an item which is out of stock?
How do I check the current status of my order?
When and how can I cancel an order?
Why is there an order cancellation fee?
What You Receive Is What You Pay For
How do I contact customer service?
How can I give feedback on the quality of customer service?
Return - Refund
What do I do if an item is defective (broken, leaking, expired)?
I am a corporate/ business. Can I place orders with Barosi?
How is my order processed?
How will I know if any item in my order is unavailable?

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